The Role of Digitalization During Supply Chain Disruptions: Lessons from the Experiences of Family-Owned Austrian Firms During the COVID-19 Pandemic



Digitalization, Supply Chain Disruptions, Best Practices., Digital Supply Chain


The COVID-19 pandemic strained global supply chains, and companies faced numerous production, logistics, or material management problems. It is claimed that the digitalization of supply chains can have the potential to make supply chains more resilient to interruptions and disruptions. This article focuses on describing the experiences of three large Austrian family-owned business during the supply chain disruptions caused by the pandemic and the Russia-Ukraine war. This assessment is done from the perspective of the supply chain leaders in the organization. We provide insights on what worked and what did not for these firms and what lessons we can take away from their experiences.


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Author Biography

  • Deepak Khazanchi, University of Nebraska at Omaha

    Dr. Deepak Khazanchi is Mutual of Omaha Distinguished Chair of IS&T and Professor of Information Systems and Quantitative Analysis in the College of Information Science & Technology (IS&T), University of Nebraska at Omaha (UNO). Between 2002 and 2021, he served the College of IS&T as the Associate Dean for Academic Affairs, Community Engagement and Internationalization Officer, and as the Chair of the Department of Information Systems & Quantitative Analysis. He has affiliate faculty appointments in UNO’s International Studies & Programs and the Leonard and Shirley Goldstein Center for Human Rights (GCHR). Dr. Khazanchi has served as a visiting professor and senior scholar with the Center for Integrated Emergency Management (CIEM) at the University of Agder (Kristiansand, Norway), University of International Business & Economics (Beijing, China), Mahindra University Hyderabad, India), Chiba University of Commerce (Japan), and Management Center Innsbruck (Innsbruck, Austria).

    Dr. Khazanchi is a Fulbright alum having received a Fulbright Core award for Austria (2022), the Fulbright Specialist Grants  for Norway (2014) and Japan (2023). He is currently a Fulbright Specialist again from 2022 to 2025. Deepak has been instrumental in establishing multiple international collaborations for UNO with universities in Austria, Norway, Germany, Japan, India and China. He is also regularly involved as a thesis/dissertation committee member and/or external examiner for a number of graduate and PhD students at universities around the world.

    Dr. Khazanchi has published over 100 articles in peer-reviewed journals, books, and conferences. Over the last two decades, he has received (individually and in collaboration with others) approximately $10 million in grant funding and donations from private foundations, corporations, federal, and state agencies to support his teaching, research and community engagement activities. Just recently (2021), as a CoPI with four other Nebraska faculty in Civil Engineering and Computing,  he has received two rounds of a DoD US Corp of Engineers grant for nearly $8.2 million focusing on building analytics and decision making tools to support bridge infrastructure health in the United States.  Deepak’s recent research has focused in the following broad areas: applied ML, perceived fairness of AI/ML systems, Metaverse Technology Capabilities, Virtual Project Management, Fast Response Virtual Teams for Crisis Management, mhealth interventions, B2B assurance services and risk analysis in extended enterprise environments, mixed research methods, and the application of philosophy of science in computing disciplines.  His research has been published in both practitioner and peer-reviewed journals such as International Journal of IT Project Management (IJITPM), The ISACA Journal, Journal of Information Technology Case and Application Research (JITCAR), Communications of the Association of Information Systems (CAIS), Journal of the Association of Information Systems (JAIS), Electronic Markets, Decision Support Systems, Information Systems Management, Journal of Information Technology Management, ACM’s DATA BASE for Advances in Information Systems, Journal of Computer Information Systems, American Journal of Business, Journal of Gerontological Nursing, and Information Processing and Management. He has also presented his research at a number of national/international/regional peer-reviewed conferences.

    Dr. Khazanchi has given practitioner-oriented talks & conducted workshops for companies and organizations in the USA, India and Norway on a variety of topics such as: “Role of Digitalization and Digital Transformation to achieve Resiliency during Supply Chain Disruptions”; “Fast Response Virtual Teams During Crisis”; “Beyond Innovation: Using Transformative Thinking as a part of our Daily Work”; “Issues in Global Project Management”; “Best Practices in IT Project Management”; “Politics of Project Management”; and “Patterns of Effective Virtual Project Management.”

    Dr. Khazanchi has been engaged in collaborative interactions with the business and nonprofit community through various R&D projects, service to the IT profession, and community service at the regional, national and international levels. He was one of the founding board members, served as chairman, and currently continues to serve on the board of directors of the nonprofit, Collective for Youth in Omaha. Deepak has also served on several community boards including as a Trustee for the Brownell Talbot Preparatory School, member of the Board of Refugee Empowerment Center in Omaha, and Benson Theater. He serves on the Board of Management for the Sir Padmpat Singhania University (Udaipur, India), the Executive Council for Bennett University (NOIDA, India), and the Planning and Monitoring Board of the JSS Academy of Higher Education and Research (Mysuru, India).

    Deepak was one of the founding members and has served as the President/President-elect of the Midwest Association of Information Systems (, AMCIS representative member of the Association of Information Systems Council (, and the Chair of the AMCIS Site Advisory committee.  Dr. Khazanchi is the founder and first President of the Association for Information Systems (AIS) Special Interest Group for IT Project Management. He has served as the conference general chair and/or co-chair of multiple international and regional conferences including hosting the 2023 Information for Crisis Response & Management Global Conference (May 27-31,2023), 2022 MWAIS Conference, 2022 VINC (Vivekananda Institute National Conference), 2020 ACM SIGITE Conference, 2016 Brain Informatics and Health (BIH 201) conference, 2020 ACM’s Special Interest Group in IT Education (SIGITE) conference, 2015 International Conference on Advances in Management and Technology in a Global World (ICAMT-2015), 2005 Americas Conference in Information Systems (AMCIS), and the 2007 IEEE International Conference on Data Mining (ICDM). Deepak has also served as the VP of Programs for the Project Management Institute’s (PMI) Heartland Chapter.

    Dr. Khazanchi arrived in academics after working in managerial and technical positions with responsibility for designing structures (bridges and buildings) and as a project engineer for a multinational construction project.  He received the Ph.D. degree in Business Administration with a specialization in Management Information Systems from Texas Tech University. Prior to this, he earned the MBA degree from Southern Illinois University at Carbondale and obtained an undergraduate degree in Civil Engineering from the Indian Institute of Technology (IIT), Kharagpur (India). He can be reached via e-mail at, his “web presence” is at and @khazanchi on twitter. He is living his dream as an academic and enjoys any free time he has with his family and traveling.




How to Cite

Khazanchi, D., & Bernsteiner, R. . (2024). The Role of Digitalization During Supply Chain Disruptions: Lessons from the Experiences of Family-Owned Austrian Firms During the COVID-19 Pandemic. ISCRAM Proceedings, 21.

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